ARCHITECTURAL TENSILE SYSTEMS

TensoShade Warranty

-We offer one of the most comprehensive warranties in the business. Please read carefully for details on our warranty. We want all our customers to be satisfied and enjoy their shade experience for many years. Even though, much care is taken into the manufacture of our products, it is still possible that a problem may arise in the future.

-TensoShade generic product we may develop, rests assure knowing that your purchase is covered by our fabric manufacturers backed warranty. The fabric is guaranteed to withstand the eroding effects of the sun for up to ten years under normal conditions.

-During the term of the warranty, the Company will provide service to the customer when deemed necessary, provided that the customer's account with the Company is current and/or paid in full. The limited warranty stated in this section is given in lieu of any other guarantee or warranty, whether expressed or implied, including without limitation the warranties of merchantability and fitness for a particular purpose.

-All warranties will be validated upon final payment of the invoice. Failure to pay final balance due will result in the

-TensoShade is not responsible for errors or damage in installation or modification by non TensoShade approved installers and the warranty will become void.

-The warranty will also become void if installed on frames other than those manufactured by TensoShade.

-Structural frame is covered for a period of ten years against failure due to corrosion or faulty workmanship. TensoShade does not warranty against surface rust, however the frame is guaranteed not to fail due to corrosion or rust on the frame, fittings or cable.

-All hardware, cables, turnbuckles and fittings are covered for a period of 12 months from date of purchase.

-Powder coating is warranted for one year.

-All warranties shall be void if damage to the steel frame or paint is caused by contact with chemicals, misuse, vandalism or any act of God, including but not limited to, ice, snow or wind in excess of the applicable building code parameters.

Shade Fabric.
10 Year Limited Fabric Warranty on Commercial 95 Shade Cloth.

-Your purchase is covered by our fabric manufacturers backed warranty on a pro-rata basis for a total period of ten years against significant failure due to ultraviolet deterioration, rot, mildew, fading of the shade cloth.

-Not covered are rips and tears caused by means other than faulty workmanship. Shade netting is not warranted against contact with chemicals, caustic materials, open flames or any other heat source.

-TensoShade is not responsible for errors or damage in installation or modification by non TensoShade approved installers and the warranty will become void.

-The warranty will also become void if installed on frames other than those manufactured by TensoShade.

-DIY Shade Sails are not warrantied on anything and by any means (MANUFACTURED STRUCTURES, SHADES NETTING, AND HARDWARE), if TensoShade own structures and/or shade sails have been installed by a non certified TensoShade installer.
Exception: The Cherry Red shade cloth is only warranted for one year against fading. 5 Year Fabric warranty on PVC coated membrane fabric materials.

-Your purchase is covered by our fabric manufacturers backed warranty on a pro-rata basis for a total period of five years against significant failure due to ultraviolet deterioration, rot, mildew, and fading of the membrane.

-Not covered are rips and tears caused by means other than faulty workmanship. PVC fabric is not warranted against contact with chemicals, caustic materials, open flames or any other heat source. 1 Year Limited Component Warranty.

-The stitching, connection hardware, and cables are all guaranteed for up to one year under normal conditions. If a shade sail becomes unsown or color drastically fades you can send it to our repair center and we will fix it according to our warranty terms. All of our products are made with quality materials and crafted by skilled workers. this warranty only applies for shades tructures installed by TensoShade or its affiliates.

-Rips and tears caused by other than faulty workmanship are not covered. Furthermore, shade cloth is not warranted against contact with chemicals or caustic materials. In addition, we will not warranty the product if it is used for any other purpose than what it was intended for

Wind Warranty

-Warranty coverage is not applied to sails tops which have been destroyed by natural disasters such as hurricanes, tornadoes, etc.* and customer is responsible for the removal and re-installation of the shade tops.

-*Shade tops are covered for gusts up to 90 mph winds and sustained winds up to 60 mph (hurricane force 1). The warranty is void if gusts exceed 90 mph winds.
PVC fabric is covered for gusts up to 60mph winds and sustained winds up to 40 mph. Should winds gusts exceed 90 or 60 mph winds respectively, shade fabrics must be removed. Such circumstances would be apparent in natural disasters like hurricanes, tornadoes, etc. We will not warranty shade tops or shade sails that have been destroyed due to such occurrences. The customer is responsible for the removal and re-installation of the top(s). Failure to remove the fabric shall void the fabric warranty.

-*This warranty will take effect only if the Shade top is installed by TensoShade Professionals and on our own structures. We will not warrant shade tops installed in structures by others. Wind records are based on the local city records and/or weather.com whichever is greater.

-Shipping costs to and from the repair center is also customer responsibility.

-Lastly, TensoShade will not be responsible for damage(s) caused by our shade tops and its hardware components either directly or indirectly to any other personal property on the owner's premises.

Shade Structures*
10 Year Limited Structure Warranty

-Warranty covers our structural steel products on a pro-rata basis for a total period of 10 years against failure caused by corrosion or faulty workmanship. TensoShade, LLC, also provides a one year warranty on powder coating against surface rust, corrosion or rust, chips, etc.

-As a customer, you can be confident that your TensoShade product will last for many years to come. Should a problem arise caused by faulty workmanship, we will fix it according to our limited warranty's standard terms and conditions. We will either repair or replace your product (depending upon problem severity) and restore it back to its original condition. Our commitment to customer satisfaction goes far beyond the initial purchase. We want our customers to enjoy our products.

-For more of our products details and specifications please see TensoShade Specifications.
**At this time we only install shade sails and shade structures in areas which we are able to provide service. In certain areas we may provide assistance with removal and re-installation of shade tops for a nominal fee. As a customer, you can be confident that your TensoShade Sails and Shade Structures will last for many years to come. Should a problem arise caused by faulty workmanship, we will fix it according to our limited warranty's standard terms and conditions.
We will either repair or replace your product (depending upon problem severity) and restore it back to its original condition. Furthermore, shade cloth is not warranted against contact with chemicals or caustic materials. In addition, we will not warranty the product if it is used for any other purpose than what it was intended for. Our commitment to customer satisfaction goes far beyond the initial purchase.We want our customers to enjoy our products.
All Sales Are Final.

Paraflex Umbrellas

Please read all the instructions included carefully and prior to installing and operating your Paraflex umbrella.
All araflex umbrellas comes with a 24 month limited warranty on the frame and a 36 month limited warranty on the canopy.
Texsilk Olefin fabric and Sunbrella fabric warranty for 36-months. Paraflex warranty does not cover any damages caused by faulty installation, winds or product misuse. Paraflex umbrellas are not rated for heavy wind loads and should only be used in light to moderate wind conditions.
Lower the canopy and retracted during windy conditions.
All Sales Are Final.